Learning 2.0 - its advantages in Corporate and Extended enterprise learning

Industry specialists look at informal learning as a way to inspire innovation and organizational performance among the younger workforce and thereby look to integrating informal learning in the workplace. Though informal learning or collaborative learning in the form of peer-to-peer or community discussions has always been there as a primary source of learning for the employees, the evolving face of the online medium, and the increasing usage of the new age tools for learning by the employees, is making it imperative to focus on more intricate aspects of this form of learning. The advantage of Corporate social learning that most analysts specify is that users get to retain their learning and also tend to apply it more when compared to the traditional form of learning, since the information is not being thrust on them , rather they go in search of the information, collaborate and get to know about its crests and troughs. This also promises greater performance results and higher learner satisfaction. When it comes to the extended enterprise learning, which comprises of customers and partners, there seems to be increased impact with the deployment of learning 2.0 services. Regular updates through blogs and interaction through forums helps in solving the issues faced by the customers and partners. When a customer encounters an issue with the newly deployed product, or finds trouble in using it, he/she immediately, logs it in the forum where the person is assisted by the specialists in the organization. The user forums also help in many instances where they get to know about the issues faced by other customers and how they resolve it. All this helps in building customer satisfaction and from the organizations perspective integrating learning 2.0 with the traditional learning translates into reduced investments in technology aspects, increased user adoption and added value to the learning.